Frequently Asked Questions

Guangdong Boen Machinery Equipment Co., Ltd.

1. About Our Company

Q1: Who is BOEN Machinery?

BOEN Machinery (Guangdong Boen Machinery Equipment Co., Ltd.) is a professional manufacturer of sandblasting and surface treatment equipment based in Zhongshan, Guangdong, China. Established in 2009, we specialize in R&D, manufacturing, and sales of sandblasting machines, shot blasting machines, grinding & polishing equipment, air compressors, and related accessories. We are a Gold Supplier on Alibaba.com with Trade Assurance protection.

Q2: Where is your company located?

Our headquarters and main factory are located at Xiaolan Town, Zhongshan City, Guangdong Province, China. We also have a factory and warehouse in Vietnam, enabling faster delivery to Southeast Asian markets.

Q3: Are you a manufacturer or a trading company?

We are a direct manufacturer with our own production facilities. We handle everything from R&D and design to manufacturing, quality control, and after-sales service in-house. This allows us to offer competitive factory-direct pricing and maintain strict quality control.

Q4: Do you have any certifications?

Yes. Our products are CE certified and ISO compliant. We take quality and safety standards seriously for both domestic and international markets.

2. Products & Customization

Q5: What products do you offer?

We offer a full range of surface treatment equipment, including sandblasting cabinets, shot blasting machines, steel structure pretreatment lines, welding equipment, customized coating production lines, and high-wear-resistant spare parts (nozzles, gloves, liners).

Q6: Can you customize machines according to my requirements?

Yes, absolutely. We offer full OEM/ODM customization services. You can specify:

• Machine dimensions and work area size
• Number and type of nozzles
• Automation level (manual, semi-auto, fully automatic)
• Conveyor/rotary/turntable configuration
• Voltage and power requirements for your country
• Color and branding

Simply send us your technical requirements or drawings, and our engineering team will provide a tailored solution.

Q7: What abrasives are compatible with your machines?

Our machines are compatible with a wide range of abrasives including aluminum oxide, glass beads, steel grit/steel shot, garnet sand, silicon carbide, boron carbide, walnut shells (for delicate surfaces), and plastic media. We also supply abrasives and can recommend the best media for your specific application.

Q8: What industries are your machines used for?

Our sandblasting equipment serves diverse industries including automotive & motorcycle parts refinishing, metal fabrication and welding shops, mold cleaning and maintenance, marine/shipbuilding rust removal, construction and steel structure treatment, aerospace component finishing, wood and glass etching, and stone and concrete surface treatment.

3. Ordering & MOQ

Q9: What is your Minimum Order Quantity (MOQ)?

• Standard machines and accessories: MOQ is 1 piece — you can order samples or single units to test quality.
• Custom/OEM orders: MOQ varies depending on customization complexity — typically negotiable.

Q10: How do I place an order?

1. Inquiry: Tell us your requirements (application, material, production volume, budget).
2. Recommendation: Our team recommends the best machine for your needs.
3. Quotation: We provide a detailed Proforma Invoice (PI) with specs, price, and shipping.
4. Payment: Confirm the order and make payment.
5. Production: We manufacture and keep you updated with progress photos/videos.
6. Inspection: Optional pre-shipment inspection or video check before shipping.
7. Shipping: We arrange delivery to your port or door.

Q11: Can I get a sample order first?

Yes. Since our MOQ is 1 piece for standard products, you can order a single machine or a small batch of accessories to evaluate quality before committing to a larger order.

4. Pricing & Payment

Q12: How do you determine pricing?

Pricing depends on machine model and specifications, customization requirements, order quantity (volume discounts available), and shipping destination and method. Contact us with your requirements for a detailed quotation — we typically respond within 24 hours.

Q13: What payment methods do you accept?

• T/T (Telegraphic Transfer) — 30% deposit, 70% balance before shipment
• Alibaba Trade Assurance — secure online payment with buyer protection
• L/C (Letter of Credit) — for large orders (negotiable)
• Western Union — for small sample orders

Q14: Do you offer volume discounts?

Yes. Discounts are available for bulk orders. Contact our sales team with your expected quantity for a tailored quotation.

Q15: What currency do you accept?

We primarily quote and accept payment in USD (US Dollar). EUR and other currencies are negotiable.

5. Shipping & Delivery

Q16: Where do you ship from?

We mainly ship from Guangdong, China. For customers in Southeast Asia, we offer an alternative shipping option from our Vietnam factory to shorten transit time and cut freight costs.

Q17: How long does delivery take?

• Standard in-stock products: 7–15 days from order confirmation
• Custom machinery: Timeline confirmed during quotation
• Accessories and spare parts: Usually ship within 3–7 days

Q18: What shipping methods do you offer?

• Sea freight — most economical for heavy machinery (recommended)
• Air freight — for urgent or lightweight orders
• Express courier (DHL, FedEx, UPS) — for accessories and small parts
• Door-to-door (DDP) — we handle everything including customs clearance

Q19: Can I arrange my own freight forwarder?

Yes. You are welcome to use your own freight forwarder. We will prepare the goods for pickup at our factory. Just provide us with your forwarder's details.

Q20: Do you ship to my country?

We export globally. Our main markets include Southeast Asia, the Middle East, Africa, South America, and Europe. Contact us with your destination for a shipping quote.

Q21: What is the advantage of your Vietnam warehouse?

Our Vietnam facility offers faster delivery to Southeast Asian countries, potentially lower shipping costs, and easier regional logistics. It also provides a backup supply chain option during peak seasons in China.

6. Quality & Warranty

Q22: What quality control do you have?

• Incoming material inspection
• In-process production checks
• Final machine testing before packaging
• Pre-shipment inspection (photos/videos available upon request)
• All machines tested under real working conditions before shipping

Q23: What warranty do you offer?

All our machines come with a 12-month warranty from the date of delivery, covering manufacturing defects and faulty components under normal use.

Q24: What is covered under warranty?

• Defective parts due to manufacturing faults
• Malfunction caused by material or workmanship issues
• Technical guidance for troubleshooting

Q25: What is NOT covered?

• Damage caused by improper operation or misuse
• Normal wear and tear of consumable parts (nozzles, hoses, seals, etc.)
• Damage during transit (we recommend purchasing shipping insurance)
• Unauthorized modifications or repairs

Q26: How do I claim warranty service?

1. Contact us with photos/videos of the issue
2. Our technical team diagnoses the problem
3. We send replacement parts free of charge (if under warranty)
4. We provide remote video guidance for repairs or installation

7. After-Sales & Technical Support

Q27: What after-sales support do you provide?

• Lifetime technical support — free consultation for as long as you own the machine
• Online video guidance for installation, operation, and troubleshooting
• Spare parts supply — we keep inventory of all common parts for fast dispatch
• Engineer dispatch service — available for large projects (additional cost)

Q28: Do you provide installation services?

• English installation manuals and video guides
• Online remote support via video call (free)
• On-site installation by our engineers (available at additional cost for large production lines)

Q29: How do I get spare parts?

Spare parts can be ordered directly through us. We recommend keeping a stock of common consumables (nozzles, hoses, seals, viewing window protectors) for minimal downtime. We can provide a recommended spare parts list with your order.

Q30: What languages does your support team speak?

Our international sales and support team communicates in English, Chinese, and Vietnamese.

8. Trade Assurance & Security

Q31: Can I order through Alibaba Trade Assurance?

Yes. As a Gold Supplier, all our Alibaba.com orders are covered by Trade Assurance, which protects your payment from order confirmation to delivery.

Q32: Can I visit your factory?

Absolutely. We welcome factory visits. You can see our production lines, testing facilities, and discuss your requirements face-to-face with our engineers. Please schedule your visit in advance so we can prepare accordingly.

9. Technical FAQ

Q33: What air compressor do I need for sandblasting?

• Small cabinet blasters: 7.5–15 HP, 0.6–1.5 m³/min at 6–8 bar
• Medium production machines: 15–30 HP, 2–4 m³/min at 6–8 bar
• Large automatic systems: 30–75 HP, 5–10 m³/min at 7–10 bar

We can help you size the right compressor for your specific machine — we also supply air compressors.

Q35: How do I choose the right sandblasting machine?

Tell us:

1. What material are you blasting? (steel, aluminum, glass, stone, etc.)
2. What is the size and shape of your workpieces?
3. What is your target production volume per day?
4. What is your desired surface finish goal? (rust removal, paint prep, etching, polishing?)

Our engineers will recommend the optimal machine configuration for your application.

Q36: What voltage do your machines use?

We can configure machines for your local voltage standard: 220V / 380V / 440V / 480V, 50Hz or 60Hz, single-phase or three-phase. Please specify your local electrical standard when ordering.

10. Contact Us

Q37: How can I get a quote?

Send your inquiry via:

• Website: www.boenmachinery.com (Contact form)
• Alibaba.com: boenmachinery.en.alibaba.com
• Email: sales@boenmachinery.com
• WhatsApp / WeChat: +86 178 2340 1789

Please include your application/industry, workpiece material and size, desired production capacity, and your country (for shipping estimate).

Q38: What is your response time?

We typically respond to all inquiries within 24 hours on business days.

Last updated: August 2026 | Guangdong Boen Machinery Equipment Co., Ltd.