Warranty & After-Sales Service Policy Last updated: August 28, 2026

Guangdong Boen Machinery Equipment Co., Ltd. (Bornjx Machinery) is committed to delivering industrial-grade quality and long-term technical support for all equipment supplied.

1. Warranty Period All standard machines come with a 12-month warranty on core mechanical and electrical components from the date of delivery. Key components (motors, control systems, blasting wheels) are covered under this warranty against manufacturing defects under normal operating conditions.

2. What Is Covered Manufacturing defects in materials or workmanship; failure of core components under normal use conditions; free replacement of defective parts within the warranty period (buyer pays outbound freight for parts; Bornjx covers part cost).

3. What Is Not Covered Normal wear and consumable parts (blast media, liners, belts, seals); damage caused by improper installation, misuse, or failure to follow the operating manual; unauthorized modifications or repairs by third parties; damage caused by force majeure events (flood, earthquake, etc.).

4. After-Sales Support We provide lifetime remote technical support via video call, email, and WhatsApp. On-site installation and commissioning services are available upon request (travel and accommodation costs to be agreed separately). Spare parts supply is guaranteed for a minimum of 5 years after purchase.

5. Acceptance & Inspection Buyers are responsible for inspecting all equipment within 7 days of receipt. Any visible transport damage or missing components must be reported in writing with photographic evidence within this period. Claims made after 7 days may not be accepted for shipping-related damages.

6. Custom & Non-Standard Equipment Custom-designed or non-standard machines are manufactured to buyer specifications. Once production has commenced, cancellations and returns are not accepted. Acceptance standards will be defined in the signed sales contract or technical agreement.

7. Return & Replacement Process To initiate a warranty claim, contact us at sales@boenmachinery.com with: your order/contract number; detailed description and photos/video of the defect; machine model and serial number. Our engineering team will assess the claim within 3 business days and advise on the resolution (part replacement, repair guidance, or return authorization).

8. Contact Email: sales@boenmachinery.com | WhatsApp: +86 178 2340 1789 Business Hours: Mon – Fri, 8:30 AM – 10:30 PM (UTC+8)